Legal
Privacy policy
Information we collect
We collect information you provide directly — your name, email, shipping address, phone number — when you create an account or place an order. We also collect anonymised analytics about how the site is used so we can improve it.
How we use it
Order fulfilment, customer service, fraud prevention, and — only if you opt in — marketing communications about new collections and Jewellery Hub events. We never sell your data.
Payments
All payments are processed securely by Paystack. We never see, store, or have access to your card details. Paystack maintains its own privacy and security policies which we encourage you to review.
Cookies & analytics
We use a small number of cookies for site functionality (cart, authentication) and Google Analytics for aggregated usage data. You can opt out of analytics at any time via the consent banner.
Sharing your information
We share information only with the providers we use to run the business — payment processor, shipping partners, email service — and only the minimum required. We never share data with advertising networks.
Your rights
You may request a copy of the data we hold on you, ask us to correct it, or request deletion at any time. Email us at support@jewelleryhub.site and we'll respond within 30 days.
Children
Our services are not directed at individuals under 18. We do not knowingly collect data from minors.
Updates
If we materially change this policy, we'll notify account holders by email and post the change here with an updated date.