Orders & payment
How do I place an order?
Add the items you want to your cart, go to checkout, enter your delivery details, choose a delivery option and pay securely with Paystack.
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you save your address and see your order history.
Which payment methods do you accept?
Payments are processed by Paystack, which supports debit and credit cards, bank transfer and the other options shown in the Paystack window at checkout.
Is it safe to pay on your website?
Yes. Payments are handled by Paystack. We never see or store your card details.
Delivery
Where do you deliver?
We deliver within Lagos and to other states in Nigeria. You can see every delivery area and fee on our Shipping & returns page and at checkout.
How long will delivery take?
Orders within Lagos usually arrive in 1–2 working days. Orders outside Lagos usually take 1–5 working days, depending on the location.
How can I track my order?
If you have an account, you can see your order status under My account → Orders. You can also call or email us with your order number.
Products
How do I choose the right ring size?
If you're unsure of your size, contact us before ordering and we'll help you find the right fit.
How should I care for my jewellery?
Keep pieces dry, away from perfume and lotions, and store them separately in a soft pouch or box to prevent scratches.
Still need help? Call us on +234 907 033 2795 or email support@jewelleryhub.site.